ISYS Technologies, Inc.

  • Systems Support Specialist / Client Systems Technician

    Job Locations US-LA-Barksdale AFB
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:


    ISYS Technologies is looking for a System Support Specialist / Client Systems Technician that will perform planning, installation, and maintaining hardware and software systems designed for use throughout the SMAC organization. It involves investigating and analyzing a variety of unusual problems, questions, or conditions associated with systems administration. The successful candidate will provide on-site support serves as a technical expert and consultant to management, as well as a participant in rerun efforts to ensure optimum functionality of assigned systems. The employee develops procedures for the operation, management, and maintenance of new or enhanced systems, providing guidance and instruction on their use to both assigned IT specialists and customers. The work affects the operation of system applications throughout the installation and the availability of systems required to meet business requirements.


    Job Duties:


    • Identify system problems that are of an unusual or complex nature and develops corrective action
    • Designs data products, processes, or programs that enhance functional area management and provide for increased organizational optimization of IT processes
    • Oversees the installation and configuration of applications software and the establishment of user environments
    • Troubleshoots and analyzes unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommends acquisition of equipment, software and/or hardware which will resolve operational problems
    • Continually surveys system operation to identify and anticipate potential problems which could lead to loss or serious interruption of service
    • Identifies corrective or preventative procedures and takes actions to rectify immediate problems and prevent future occurrences
    • Performs testing, troubleshoots, and corrects complex or unusual problems involving interface and interoperability of system components such as hardware, systems software, and applications programs
    • Ensures maintenance and upgrade procedures are established in such a way as to minimize disruption to normal business functions of organizations within the installation
    • Provides proactive consultation and instruction with system users to ensure seamless implementation of changes
    • Troubleshoots complex problems and provides support in a manner that minimizes interruptions in the customers' ability to carry out business activities
    • Coordinates with other IT specialists and management in identifying and correcting unusual or unprecedented problems and providing innovative approaches to solving them
    • Tests and evaluates current and proposed equipment and software enhancement and advises management regarding acquisition proposals designed to enhance mission accomplishment through automation
    • Analyze complex processes and/or a variety of unusual problems, questions, or conditions relative to the design and/or selection of management information systems and applications software technology
    • Assess vendor-developed software available over the counter to ensure defined subject-matter requirements can be accommodated
    • Establishes controls for data privacy and security in management information systems
    • Participates in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost benefit analyses, feasibility studies, and related activities
    • Works with management to isolate and correct complex problems which hinder the capability of the organization to fully utilize information management technology


    Experience Requirements:


    • A Bachelor’s of Science in related field
    • 2+ years’ experience as a System Support specialist or a Client System Technician; or 0+ years with a Master of Science degree
    • CompTIA Security + certification
    • Information Assurance (IA) Certification is a condition of employment. This position includes IA work as a paramount duty requirement.  Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate TA certification within six months of assignment of these duties, as system administrative privileges are required on site.  A waiver of this six-month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3.  Failure to receive the proper IA certification may result in removal from this position. As system administrator privileges are required on site
    • Department of Defense experience
    • Knowledge of IT application software design principles, methodologies, and approaches used in developing, coding, testing, debugging, and maintaining applications software that support functional requirements
    • 5 years of experience in the AFSC 3D1, Cyber Transport Systems, or equivalent fields of computer support
    • Proven experience within the MS Windows environment, to include registry, batch files, and Group Policy updates for patches




    Desired Experience:


    • Knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment
    • Ability to modify existing systems and relate all aspects of the work to overall system requirements, to stay well informed on rapidly changing technology, to advise on and implement new technology, to evaluate its possible impact on organization missions, to develop strategies to satisfy requirements, and to offer alternative approaches in operating systems development and/or problem resolution
    • Completion of a formal Space and/or Cyberspace Warfare operations course or equivalent
    • Certified Ethical Hacking Certification
    • Linux Certification
    • Cisco Certified Network Associate Certification







    • TS/SCI


    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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