ISYS Technologies, Inc.

  • SitMan Software Development Manager

    Job Locations US-VA-Crystal City
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:                                                                               

          ISYS Technologies is seeking a Sitman Software Development Manager.



    • Secret


    Job Duties:


    • Assess action items for preventing critical business impacts of high severity Situations
    • Manage the recovery processes of a high severity Situation in accordance with the action plan documented by the Incident Manager. This requires a demonstrative approach to driving quick resolution among several technical resolvers. A sense of urgency and good understanding of the customer environment is a must.
    • Be accountable for preventative measures of high severity situations
    • Report on progress of Recovery, Preventative, Alarm, Global, and Irrevocable Correct Action status
    • Engage other O&M teams when necessary
    • Coordinate actions and schedules for mitigation procedures
    • Conduct bi-weekly client Root Cause Analysis meetings
    • Ensure proper transition of Major Incidents to Root Cause Analysis process and into Problem Management phase
    • Ensure that accurate action items and alternative solutions are documented, owners are established, and timelines are defined
    • Manage the problem to resolution or until delegated to another owner, as a larger project or work intake
    • Facilitate documentation and management of the problem and change tickets as tickets are routed to different problem solver groups for resolution post-outage
    • Coordinate additional activities as required



    Experience Requirements:

    • Technical Project Management 2 yrs
    • Availability Management 3 yrs
    • Business Analyst 2 yrs
    • Client Presentation Skills 2 yrs
    • Incident Management 3 yrs
    • Problem Management 3 yrs
    • Experience with Microsoft Office
    • Excellent verbal and written communication skills



    Desired Experience:


    • Leadership and problem resolution experience in a production environment, involving high-volume mission critical Severity situations
    • Skill in assessing critical business impacts of Situations in a timely manner, analyzing the recovery processes of a Situation, mitigating the problem through preventative actions, and facilitating documentation of the problem. Particular area of focus will be enterprise situation management for problems of a Severity 1 in nature.  Severity 1 problems come in the following categories:
    • Critical System, network or key application outage (or imminent outage) with critical impact on service delivery or Total loss of production service to entire customer set or Impacts one or more service level commitments or Revenue or delivery schedule impact
    • Reassignment must be communicated / agreed directly
    • Skilled in tracking, solving, and mitigating problems, and following up until these are solved and implemented.
    • People oriented; Work with various teams
    • Strong analytical skills, including reporting
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
    • Organized, ability to deal with stressful situations involving deadlines, operational problems, long/odd hours
    • Ability to document the issues, problems and solutions, and implement corrections
    • Should have at least 4-5 yrs of experience in large and diverse programs
    • Strong client skills to work effectively managing expectations and reporting status



    About us:

    If you share in our passion for teamwork, our vision to provide world class premier solutions, and our goal to lead in our industry, we want you to fast-forward your career at ISYS, Incorporated (dba ISYS Technologies).  We are an award-winning Woman-Owned Small Business providing Engineering and Information Technology (IT) services to Federal, State, and Local government. Our mission is to provide the highest quality service possible at the best value. We are a customer-focused and results-oriented company. ISYS provides innovative and cost-effective services that fulfill the needs of our Government Customers and Industry Partners as demonstrated by our outstanding reputation. Headquartered in Colorado, ISYS serves key national customers, to include the Department of Defense, Department of Homeland Security, National Aeronautics and Space Administration, and several Federal Civilian Agencies


    • Competitive compensation with advancement opportunity
    • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
    • Flexible work schedule
    • 10 paid holidays


    Essential Requirements:


    US Citizenship is required.


    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.


    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.



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