ISYS Technologies, Inc.

  • Service Desk Enterprise IT Analyst

    Job Locations US-TX-San Antonio
    Job ID
  • Minimum Clearance Required

    Full Scope Poly


     Functional Responsibilities:                                                                               

          ISYS Technologies is seeking a Service Desk IT Analyst.



     Job Dutes:

    • Respond to internal and external IT Service Requests for IT service on both Unix and NT servers
    • Provide user notification of receipt of Web- or email-submitted requests
    • Log and track inquiries using service request management database, and maintains history records and related documentation
    • Promptly categorize, generate, route and escalate, when necessary, customer requests that are escalated beyond the ITSC area of responsibility




    Experience Requirements:

    • Bachelor degree
    • 1 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel



    Desired Experience:

    • Experience in ticket management system like Remedy
    • Unix experience





    • TS/SCI Full Scope Poly



    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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