ISYS Technologies, Inc.

  • Senior BMC ITSM System Administrator

    Job Locations US-IL-Scott AFB
    Job ID
    10476
  • Minimum Clearance Required

    Secret

    Responsibilities

    Functional Responsibilities:

                                                                                   

          ISYS Technologies is hiring a Senior BMC ITSM System Administrator.

     

     

     

    Job Duties:

     

    • Manage the BMC Remedy and ITSM suite providing configuration, integration, implementation and testing as well as installs and administration across critical DoD networks. Management will include the Service Desk, Asset Management, Change Management, Service Request Management, Service Level Agreement Atrium CMDB, BNA and Smart Reporting Modules
    • Interact with users to analyze and evaluate vendor products
    • Meet with process owners and customers to identify requirements to automate business processes
    • Evaluate, design, develop, and debug Remedy applications/workflows/forms
    • Manage service accounts providing performance and system tuning and installation of enterprise systems wide software and ensuring adequate storage space and security is in place.
    • Make recommendations to purchase hardware and software, coordinates installation and provides backup recovery
    • Apply security settings and other commercial best practices such as DISA STIGS.
    • Provide coaching and reviewing the work of lower level technical staff
    • Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.
    • General Systems Administration tasking also includes creating templates, assigning user permissions, daily maintenance checks, responding to and resolving high level end user issues through Remedy ticketing
    • Perform application upgrades when necessary
    • Work with the broader support team to provide senior level troubleshooting and resolution for complex system/application issues
    • Assist with the integration with other NMS and external ticketing systems
    • Prepare and submit change requests, user guides, training guides and other required documentation in support of capabilities for the ITSM system
    • Application of security settings and other commercial best practices such as DISA STIGS

     

    Qualifications

    Experience Requirements:

     

    • Bachelor degree in a relevant technical discipline and 8+ years of work experience with BMC ITSM suite of products required. Additional experience, education and training may be considered in lieu of degree
    • Strong knowledge in BMC ITSM
    • Experience in managing Remedy applications on Windows servers
    • Ability to troubleshoot and resolve moderate to complex system/application issues
    • Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications
    • Currently possess DoD 8750 certification at least IAT level II, e.g. Security+ce

     

     

    Desired Experience:

    • Thorough knowledge of networking principles to included TCP/IP
    • ITIL v3 Foundation certified
    • Linux environment experience
    • Windows Server experience
    • Experience working with virtual environments

     

     

     

     

      

     

     

     

    Clearance:

     

    • Secret with ability to acquire a Top Secret

     

     

     

     

     

    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

     

    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

     

    US Citizenship is required.

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