ISYS Technologies, Inc.

  • HBSS System Engineer

    Job Locations US-MD-Annapolis-Junction
    Job ID
    10471
  • Minimum Clearance Required

    Full Scope Poly

    Responsibilities

    Functional Responsibilities:                                                                               

          ISYS Technologies is seeking a Host Based Security System (HBSS) Engineer.

      

     Job Duties:

    • Provide engineering, development, and administration support and maintenance for a global Service Manager 9.3 environment
    • Install patches and security upgrades
    • Answer data calls
    • Troubleshoot problems and applies resolutions remotely
    • Resolve problems and pro-actively addresses issues
    • Interact with end users and customer service owners
    • Help transition queues, workflow, catalog pages, knowledge, and other capabilities to a new platform

     

     

    Qualifications

    Experience Requirements:

    • 1+ year experience
    • Experience in multiple areas such as:
    • Service Desk
          • Incident Management
          • Service Request Catalog (SRC)
          • Knowledge Management
          • Request Management
          • Change Management
          • Service Level Management
          • Scheduled Maintenance
          • Problem Management (Root Cause Analysis)
          • Configuration Management
          • RAD (be able to look at code understand what it does)
          • Integration Technologies
            • Import/Export
            • Connect-IT
            • UCMDB Integration
            • Web Services
            • Event Services
            • Oracle and SQL mapping rules
            • Email
    • Tailoring Tools
            • scripts
            • wizards
            • JavaScript
            • forms designer
            • web client configurations
            • “Eclipse” client configuration
            • format control
            •  Database Dictionary and Data Policy
    • Process Designer
    • Document Engine
    • Application Upgrade Manager
    • Application Patch Manager
    • Process Design Content Pack installations
    • Installation and production support skills with Service Manager in Linux environment

     

     

    Desired Expereince:

    • Use/Knowledge of ServiceNow

     

     

     

     

    Clearance:

     

    • TS/SCI Full Scope Poly

     

     

    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

     

    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

     

    US Citizenship is required.

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