ISYS Technologies, Inc.

  • Endpoint Device Management Team Lead

    Job Locations US-VA-Crystal City
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:                                                                               

          ISYS Technologies is seeking an EndPoint Device Management Team Lead.


     Job Duties:

    • Provide new and maintain the current Windows and Macintosh workstation images.Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners.
    • Escalation point for Managed Workstation issues and/or end user tickets
    • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
    • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs
    • Create and maintain processes and documents pertaining to the managed workstation environment
    • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
    • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
    • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
    • Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA)
    • Current desktop images include Win7, Win10 and MAC OS
    • The use of ServiceNow for all Incident/Problem/Change records
    • Serves as liaison with clients, participating in meetings to ensure client needs are met
    • Keep IMAC Sheets updated when adding and removing devices
    • Travel to customer sites as necessary
    • Use Service Now call reporting tool to work service tickets
    • Provide training and testing for new and existing setups
    • Maintain current messaging systems to include migration of current messaging systems to Google Apps/GMAIL systems
    • Manage and maintain Google Apps, Microsoft Exchange, MaaS360, ProofPoint on
    • Support program in interfacing with current messaging archiving (Symantec E-vault)






    Experience Requirements:

    Position requires 15+ years of experience with the following:

    • Leading complex O&M teams with diverse customer needs
    • Strong Testing and Evaluation Experience in Federal Government Environment
    • Experience developing test plans, requirements traceability matrix and test reports
    • Experience reviewing requirements and developing test cases to validate the requirements
    • Develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
    • Develop and implement software quality assurance tests to ensure proper operation and freedom from defects
    • Document and report progress to project manager and stake holders
    • Good presentation, written and communication skills
    • Experience in analyzing, identifying, prioritizing, and managing software defects, and effectively working with developers in fixing, verifying, validating and closing defects
    • May interact with the gov't customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
    • Positive team player with the desire to help others
    • Excellent and thorough communicator (verbal/written) with effective time management skills
    • Comprehensive problem-solving skills with exceptional attention to detail
    • Willingness to learn, evolve and multi-task
    • Experience with Microsoft Office




    Desired Experience:

    • Ability to gather requirements and help architect, plan and implement system solutions for all Endpoint Devices to meet customer requirements
    • Off-shift coverage will be required for on-call support of Endpoint Device systems
    • Experience in development of implementation guides based on NIST 800-53 moderate and high impact baselines
    • Federal customer experience
    • Excellent teamwork skills
    • Excellent written and oral communication skills, and formal documentation skills









    • Secret



    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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