ISYS Technologies, Inc.

  • Tier 2 Remote Support

    Job Locations US-MD-Annapolis-Junction
    Job ID
  • Minimum Clearance Required

    Full Scope Poly


    Functional Responsibilities:                                                                            

          ISYS Technologies is seeking Tier 2 Remote Support Analyst.





    Job Duties: 

    • Provide remote system administration support, system maintenance, and operation of Windows/Unix workstations
    • Troubleshoot problems and apply resolutions remotely
    • Resolve desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.



    Experience Requirements:

    • 1-3+ years of experience (depending on level of position) with technical background in diverse operating systems, hardware platforms and software packages
    • Experience with Windows XP
    • Excellent communication and customer service skills
    • Computer hardware architecture knowledge
    • Software installation and troubleshooting experience
    • Microsoft Exchange knowledge and troubleshooting
    • Use/knowledge Microsoft Office Applications
    • Use/knowledge of Active Directory
    • Use/knowledge Network and Internet Applications and Protocols
    • Ability to adapt to a dynamic work environment




    Desired Experience:

    • Unix experience
    • Background in Microsoft Office applications to include Outlook, Word, and Excel
    • Experience in ticking management system like Remedy







    • TS/SCI Full Scope Poly





    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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