ISYS Technologies, Inc.

Senior Information Systems Specialist (1st Shift Help Desk Analyst)

Job Locations US-DC-Washington
Job ID
10166

Minimum Clearance Required

US Citizen

Responsibilities

 Functional Responsibilities:

                                                                               

      ISYS Technologies is hiring a Senior Information Systems Specialist.  This is a 1st Shift Help Desk Analyst (Saturday – Wednesday) Help Desk position. The successful candidate is expected to be available for a period of up to 12 months, with the possibility of an additional 12-month extension.  

 

 

 

 

 

Job Duties:

  • Interface with internal customers and various technical support teams
  • Demonstrate ability to follow standard operating procedures and processes 

 

 

Qualifications

Experience Requirements:

 

  • 7+ years of overall IT experience, including a minimum of 5 years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy
  • 2+ years’ experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support
  • Excellent written and oral communications are required as this position will interface with clients via phone and e-mail
  • Demonstrated ability to concisely summarize and document client issues
  • 5+ years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
  • Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills
  • Knowledge of Iphone smart phone support
  • Demonstrated analytical and problem-solving skills
  • Strong interpersonal and communication skills who can work with people at various levels of the organization
  • Demonstrated strong technical knowledge and experience Active Directory, and Microsoft Lync/Skype for Business

 

 

Desired Experience:

 

  • BS/BA in Information Systems, Computer Science or related field
  • HDI or SDI Certification

 

 

 

 

Clearance:

  • U.S Citizen

 

Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

 

ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

 

US Citizenship is required.

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