ISYS Technologies, Inc.

  • Desktop Engineer

    Job Locations US-VA-Crystal City
    Job ID
  • Minimum Clearance Required



     Functional Responsibilities:


          ISYS Technologies is hiring a Desktop Engineer.  The successful candidate will be part of a team responsible for providing new and maintaining the current Windows and Macintosh workstation images.




    Job Duties:


    • Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners
    • Escalation point for Managed Workstation issues and/or end user tickets
    • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
    • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs
    • Create and maintain processes and documents pertaining to the managed workstation environment
    • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
    • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
    • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
    • Strong understanding and ability to use the following System Center Configuration Manager (SCCM)
    • Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA)
    • Current desktop images include XP, Win7 and MAC OS
    • The use of SeviceNow for all Incident/Problem/Change records
    • Serves as liaison with clients, participating in meetings to ensure client needs are met





    Experience Requirements:


    • 3+ years of experience in a Managed Workstation Engineer or similar role
    • Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process
    • MCSE or MCSA certified.
    • AD experience troubleshooting workstation/user policies
    • Strong Group Policy experience
    • Excellent communication skills (oral and writing)
    • Experience and skills interacting with government customers and senior government leadership
    • Experience with Microsoft Office








    Desired Experience:


    • ITIL v3 Certification









    • Secret



    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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