ISYS Technologies, Inc.

  • Windows 10 In-Place Upgrade Tech Lead

    Job Locations US-VA-Crystal City
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:


          ISYS Technologies is hiring an experienced Windows 10 In-Place Upgrade Tech Lead.  



    Job Duties:

    • Manage the build, maintenance and support base image for workstations including OS, drivers and software packages
    • Serve as the escalation point for Managed Workstation issues and/or end user tickets
    • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
    • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes
    • Create and maintain processes and documents pertaining to the managed workstation environment
    • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
    • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
    • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
    • Responsible for timely resolution of assigned incident and change tickets within established SLAs
    • Serves as liaison with clients, participating in meetings to ensure client needs are met
    • Travel to customer sites as necessary
    • Use Service Now call reporting tool to work service tickets
    • Assist planning, training, communications and end user support




    Experience Requirements:


    • Experience in development of implementation guides based on NIST 800-53 moderate and high impact baselines
    • Federal customer experience
    • Excellent teamwork skills, written and oral communication skills, and formal documentation skills




    Position requires 8+ years of experience with the following:

    • Experience with Windows migrations in large enterprise, including user data preservation
    • Experience with Microsoft Active Directory design/architecture, replication in multi-domains, GPO implementation, STIG settings (file/print servers, DNS, Domain Controllers and Application servers), and Azure AD



    Position requires 2-3 years of experience with the following:

    • Familiarity with the Microsoft Assessment and Planning (MAP) Toolkit
    • Experience with Windows 10 configuration and deployment in a large enterprise
    • Experience with SCCM, networks and Distribution Points (DP)
    • Experience with Office 365 on Azure Cloud
    • Experience with McAfee and BitLocker encryption
    • Experience with Edge, IE11, and Chrome web browsers
    • Familiarity with the Microsoft Assessment and Planning (MAP) Toolkit
    • 3+ years of experience in a managed workstation engineer or similar role. Strong technical understanding of hardware, drivers, Microsoft OS, software products and the software repackaging/sequencing process
    • Experience developing test plans, requirements traceability matrix and test reports
    • Experience reviewing requirements and developing test cases to validate the requirements
    • Develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
    • Develop and implement software quality assurance tests to ensure proper operation and freedom from defects
    • Document and report progress to project manager and stake holders
    • Experience in analyzing, identifying, prioritizing, and managing software defects, and effectively working with developers in fixing, verifying, validating and closing defects
    • May interact with the gov't customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
    • Strong Active Directory Experience (AD)
    • Strong Group Policy (GPO)








    Desired Experience:

    • Microsoft Certified Systems Engineer (MCSE)
    • Microsoft Certified Systems Administrator (MCSA)
    • ITIL v3 Foundations Certification
    • Experience using Microsoft Office








    • Secret



    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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