ISYS Technologies, Inc.

  • Intermediate PC Technician/Help Desk Support

    Job Locations US-UT-Ogden
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:


    ISYS Technologies is hiring an Intermediate PC Technician/Help Desk Support.  The successful candidate provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.



    Job Duties:


    • Support software installations and configurations
    • Perform technical, operational and training support to users of personal computers
    • Install and test personal computers, printers, and other peripherals
    • Load shrink-wrap program s
    • Troubleshoot printer, computer, and peripheral
    • Perform hardware and software diagnostics
    • Coordinate needed repairs
    • Resolve computer system problems
    • Participate in the evaluation of system configuration and software




    Experience Requirements:


    • High School Diploma or equivalent
    • 3+ years of applicable work experience
    • Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
    • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
    • Experience supporting Windows 7, Windows 10, and MS Office 2013
    • Experience using Remedy or a similar ticketing system
    • Strong analytical and follow through skills
    • Strong verbal and written communications skills
    • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
    • Ability to work well independently on defined tasks
    • Ability to work well as part of a team





    Desired Experience:


    • Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
    • Prior USACE/ACE-IT experience
    • Experience working in a DoD environment
    • Experience supporting Office 365




    • Secret




    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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