ISYS Technologies, Inc.

  • Remedy ESMS - Functional Area Expert

    Job Locations US-AZ-Ft Huachuca
    Job ID
  • Minimum Clearance Required



    Functional Responsibilities:


    ISYS Technologies is hiring a BMC Remedy Functional Area Expert (FAE).



    Job Duties:


    • Provide system engineering and analysis support the BMC Remedy ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, and Remedy RKM for the enterprise including installation, integration, maintenance, and Tier 3 support
    • Evaluate the Remedy ITSM architecture and providing recommended changes in processes, configuration, software, and hardware, as needed
    • Provide engineering support for the development and maintenance of engineering and related technical documentation. Provide engineering, test and evaluation, and operational, post deployment and life-cycle support of the Enterprise ITSM, Remedy Analytics, Remedy SLM, Remedy SRM, Remedy RKM, BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards as deployed in all theaters
    • Provide technical support, to include: performing on-site visits to develop requirements for Government review; on-site installation, engineering validation, and test support, and engineering analysis technical reviews
    • Perform and document technical engineering studies and provide over-the-shoulder training as required
    • Support the implementation and maintenance of the ESMS standard design and configuration at the Data Centers and Data Center Continuity of Operations Plan (COOP) site, Regional Cyber Center (RCC), and installation Network Enterprise Centers (NEC) for integration of an Enterprise-wide standard, ITIL-based, ESMS
    • Provide design and implementation support for migration to the Enterprise system by the TNOSC and NEC sites identified by project operational engineering tasks in UNIX, Windows, Oracle, SQL, ESMS core modules as well as Remedy SLM, Remedy SRM, Remedy Analytics, and Remedy RKM product installation and integration with other enterprise management tools, including Microsoft Systems Management Server (SMS) and Spectrum Network Management System (NMS)
    • Support the system design and implementation of NetOps tools that interface with the ESMS core modules as well as Remedy SLM, Remedy SRM, Remedy Analytics, Remedy RKM NetOps and BMC ProactiveNet Performance Management (BPPM) Suite and BMC Remedy Analytics and Dashboards capabilities
    • Attend meetings in a team environment in order to identify problem areas, review hardware/software requirements, and coordinate milestones
    • Interface with IT management, specialists, and engineers throughout all echelons of the LandWarNet




    Experience Requirements:

    • Bachelor Degree in Computer Science or, a related field, and seven years of direct relevant technical experience, or 15 years of practical engineering experience may be substituted for education
    • Five years or more of Remedy ITSM Experience
    • Current Information Assurance (IA) certification (required at performance start date): IAT Level III (CISA, GCIH, GCED, CISSP (or Associate), CASP) 
    • Current Computing Environment (CE) certification (attainable within 6 months of performance start date): BMC Remedy Administrator or Developer 8.x or greater within 6 months of start date





    Desired Experience:


    • Have training and expertise in BMC Remedy IT Service Management (ITSM) version 7.x and 8.x BMC 8.x Accredited Administrator, BMC 8. X AtriumCore Administrator, BMC 8.x ITSM Administrator, BMC 9.x BPPM Administrator, BMC 9.x Atrium Discovery and Dependency Administrator, Remedy AR System 7.5 or higher and ITIL 2011 Foundations
    • Have a working knowledge and experience in configuring, installing, testing, documenting, and training on ITSM products, with emphasis on the full suite of ITSM.Have a working knowledge and understanding of enterprise NetOps tools, procedures, and operational constructs
    • Have a working knowledge of Army or DoD Information Management and Security processes and procedures







    • Secret



    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


    US Citizenship is required.


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