ISYS Technologies, Inc.

Remedy ITSM Senior Systems Engineer

Job Locations US-AZ-Ft Huachuca
Job ID

Minimum Clearance Required



Functional Responsibilities:


ISYS Technologies is looking for a Remedy ITSM Senior Systems Engineer. You will provide project management support for the Enterprise Service Management System (ESMS) based on the BMC Remedy ITSM product suite. You will support the planning, design, development, engineering, integration, and technical and operational support to employ of ESMS across the Nonsecure Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) in support of all echelons of the customer’s portion of the Department of Defense Information Network (DoDIN). You will support the customer by applying architecture to Enterprise programs at various life cycle stages. Additionally, you will provide integration support for existing and new Enterprise capabilities to infuse new capabilities into the customer’s Regional Cyber Centers (RCC), Network Enterprise Centers (NEC) and Deployed Forces. You will review Enterprise concepts/designs, provide recommendations, and coordinate results with the customer’s staff. You will review the customer and DoD policies, processes, and procedures to support cybersecurity as well as standardized implementation of enterprise capabilities. In support of Emerging Strategies, you will review, analyze and provide recommendations to utilize new initiatives and best practices to improve areas within program management.


Job Duties:


  • Contribute to the strategic planning, execution, and management for the design, build and deployment of BMC/Remedy ITSM 8.1 x applications built on VMware, Microsoft Server and SQL, integrated in to NIPRNet and SIPRNet environments
  • Support the Government in the development and coordination of guidance and plans, to include operational mission needs, functional priorities, architecture considerations, implementation, and acceptance for assigned Configuration Management Database/Service Support (CMDB/SS) applications
  • Coordinate and support the execution of site surveys, gap identification, pilots, and deployments
  • Provide design and implementation support for the migration of operational organizations identified by customer to the Enterprise system.
  • Coordinateg, review and maintain system documentation, to include System Design Plans (SDPs), Engineering Implementation Plans (EIPs), migration plans, Engineering Change Plans (ECPs), Implementation Support Plan (ISP), System Integration Test (SIT)/System Acceptance Testing (SAT), Change Management Plans (CMPs), RMF packages, and change and release plans
  • Leverage a solid understanding Change Control Release Management and performing CCRM duties, as required
  • Provide Development Lab maintenance and Configuration Management, develop and execute processes that ensure security, accessibility, data integrity, recoverability and sustainability
  • Support the Government in the development of integrations with capabilities/tools suites to include SCCM, SCOM, ACAS, HBSS, Arcsight, CA-Spectrum capability management and engineering, Out of Band Management, Identity and Access Management (IdAM), and Identity Synchronization Service (IdSS)/IdSS Machine Interface (IdMI)
  • Provide Tier III and BMC Vendor Tier IV Engineering and Application direct support to all deployed and operational Remedy/ITSM hub and spoke components, using customer’s Virtual Private Network (VPN) remote capabilities to access ITSM enclaves within TSC and on-site as required
  • Provide G-3/5/7 Tier III and BMC Vendor Tier IV Engineering and Application direct system problem solving and apply required mitigation to all deployed and operational Remedy/ITSM hub and spoke components



Experience Requirements:


  • Bachelor's Degree in an IT related field with seven years practical experience or twelve years of direct relevant technical experience may be substituted for education
  • Current Information Assurance (IA) certification (required at performance start date): IAT Level III (CISA, GCIH, GCED, CISSP (or Associate), CASP)
  • Current Computing Environment (CE) certification (attainable within 6 months of performance start date): Microsoft Certified Solutions Associate (MCSA)
  • A minimum of 8 years in Server Administration (Microsoft Windows environment, Microsoft Windows Server (minimum 2008)




Desired Experience:


  • Thorough understanding and ability to apply knowledge and skills of the following areas: Project Management Professional (PMI Best Practices), ITIL v2011, ISO 20000, Microsoft Office Suite, Visio, and Project, Remedy/ITSM, and Microsoft SharePoint
  • Experience in managing the Full Development Lifecycle
  • Plans and Programs required skills to include: Interpersonal relationship/communication skills, Problem solving skills, Organizational and Operational skills and financial analysis skills
  • Ensure that the artifacts required are provided to complete the application for Certificate of Networthiness (CoN) to include: coordination with the Security Readiness Review, drafting the POA&M with support from the system engineering team, Identified Independent Authority, and provide all information relevant to Networthiness
  • Expertise in RMF NIST 800-37, NIST 800-53, NIST 800-53A, CNSSI 1253, DoDI 8510.01, DoDD 8500.01E
    Proficiency in the use of eMASS and APMS database
  • Extensive experience installing/configuring server hardware and OS software
  • Excellent working knowledge of Windows Domains, Active Directory, DNS and Database
  • Solid foundation in Layer-2 and Layer-3 switching technologies
  • Experience working with Management Systems and SNMP
  • Experience in developing system documentation and process







  • Secret



Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.


ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.


US Citizenship is required.


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