ISYS Technologies, Inc.

  • Senior IBM Tivoli Netcool Administrator

    Job Locations US-IL-Scott AFB
    Job ID
    10031
  • Minimum Clearance Required

    Secret

    Responsibilities

    Functional Responsibilities:

     

    ISYS Technologies is looking for a Senior IBM Tivoli Netcool Administrator. The candidate will be responsible for the maintenance and configuration of the Enterprise level IT monitoring systems.  Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations. Approximately 10% of the job will require domestic and international travel. Work is performed based on the customer Accepted Level of Performance (ALP). Candidate will perform within a fixed price, performance-based environment where performance is based on pre-determined Service Level Agreement's (SLA's) or Acceptable Levels of Performance (ALP's). Candidate is required to support the development, documentation and tracking of measurements and metrics relevant to the ALP's.

     

    Job Duties:

     

    • Able to work in a rapid paced environment and must be able to work independently
    • Responsible for the maintenance and configuration of the Enterprise level IT monitoring system, IBM’s ITM Netcool Suite of products including NOI, ITNM, TIP, DASH, ITNM
    • Be involved in the design and implementation of IBM Enterprise Monitoring solutions
    • Duties include setting up administrator and service accounts, tuning system performance, installing system wide software and allocate mass storage space
    • Troubleshoot and resolve moderate to complex system/application issues
    • Interacts with users and evaluates vendor products
    • Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
    • Application of security settings and other commercial best practices such as DISA STIGS
    • Provides coaching and reviewing the work of lower level technical staff
    • Provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations

     

     

    Qualifications

    Experience Requirements:

     

    • Bachelor's degree in a relevant technical discipline and 4+ years of work experience in IBM’s ITM Netcool Suite of products including NOI, ITNM, TIP, DASH, ITNM required. 4+ years of additional related years of experience is accepted in lieu of a degree
    • Strong knowledge in Netcool Omnibus, Impact, ITNM, ITM and DASH
    • Knowledge and experience in architecting, design and implementation of IBM Enterprise Monitoring solutions
    • Excellent knowledge in Event Management process and should have experience in Integrating ITM, Netcool and ITNM
    • Good knowledge in Java / IPL Scripts and should able to create / modify the scripts in Impact
    • Ability to troubleshoot and resolve moderate to complex system/application issues
    • Experienced in writing automated scripts in UNIX and Windows OS for maintaining the health of the applications
    • Ability to performance monitoring and tuning
    • Assist with the integration with other NMS and external ticketing systems
    • Prepare and submit change requests, user guides, training guides and other required documentation in support of capabilities for the Netcool systems
    • Ability to work with Operations to identify rules and correlation opportunities to enhance the user experience to monitor alarms
    • Assist with deploying Netcool and appropriate rulesets on LANs, WANs, and other related networking infrastructure supporting Network Services
    • Application of security settings and other commercial best practices such as DISA STIGS
    • Currently possess DoD 8750 certification at least IAT level II, e.g. Security+ CE

     

     

    Desired Experience:

     

    • Experience with integration of Network Management (NM) and Element Management (EM) systems with network performance, trouble ticketing, and security subsystems
    • Experience with support systems to include enclave Ethernet switches, storage area networks (SAN), and network attached storage (NAS)
    • Candidates with a thorough knowledge of networking principles to included TCP/IP a plus
    • Experience with a ticketing system such as BMC Remedy
    • ITIL v3 Foundation certified
    • Linux environment experience
    • Knowledge of Windows Server
    • Experience working with virtual environments

     

     

    Clearance:

     

    • Secret with ability to obtain Top Secret

     

     

    Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

    While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

     

    ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.

     

    US Citizenship is required.

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